Terms of service
Welcome to Plumb Merchants Ltd.
Plumb Merchants Ltd. operates this website alongside our physical shop at 10B Russell Street, Dublin 1.
These Terms of Service apply to your use of the Plumb Merchants Ltd. website, including its content, information, product and supplier information, contact forms, trade account enquiries and other features we make available through the website.
The terms "we", "us", "our" and "Plumb Merchants Ltd." refer to Plumb Merchants Ltd.
Our website is hosted and powered by Shopify.
By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use the website.
These Terms do not affect any rights you have under applicable consumer protection law.
1. Using Our Website
You may use our website for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to our website, systems or accounts.
- Introduce viruses, malware or other harmful material.
- Interfere with the operation or security of the website.
- Use automated systems to scrape, copy or collect substantial amounts of content from the website without our prior written permission.
- Use our website in a way that could damage, disable, overburden or impair its operation.
We reserve the right to restrict or suspend access to the website where we reasonably believe that these Terms have been breached or where necessary to protect our website, business or users.
2. Website Information
We aim to keep the information on our website accurate and up to date. However, information may occasionally contain errors, omissions or information that has become outdated.
Product availability, pricing, specifications and supplier information may change from time to time.
Information on our website is provided for general information and guidance. Where you require specific product advice, please contact our team before making a purchase.
Product images are for illustration purposes and may differ slightly from the actual product, including due to screen settings or manufacturer updates.
3. Product Information and Availability
We provide information about plumbing, heating, bathroom and related products available from Plumb Merchants Ltd. and our suppliers.
Being listed on our website does not necessarily mean that a product is currently in stock.
For current availability, pricing or product suitability, please contact our team.
We reserve the right to correct errors in product information, pricing or availability where identified.
4. Trade Accounts
Information about trade accounts and the application process is provided on our website for convenience.
Submitting a trade account enquiry does not guarantee that a trade account will be opened.
Any trade account will be subject to Plumb Merchants Ltd.'s approval and any separate terms and conditions that apply to the account.
5. Purchases, Delivery and Returns
Products can be purchased directly from Plumb Merchants Ltd. in our physical shop at 10B Russell Street, Dublin 1.
Where delivery is available, delivery arrangements, charges and estimated delivery times will be agreed with you at the time of purchase.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including traffic, weather, supplier delays or issues with third-party delivery providers.
We will make reasonable efforts to deliver products within the agreed timeframe. If there is a significant delay or an issue with your delivery, please contact us so that we can help resolve it.
Products remain subject to our applicable returns policy. Our Refund Policy explains our returns process, including the conditions that apply to change-of-mind returns and applicable restocking charges.
Nothing in our Refund Policy or these Terms affects your statutory rights under Irish consumer law.
Where a product is faulty, not as described or otherwise does not meet the legal requirements applicable to the sale, your statutory rights may include repair, replacement, refund or another appropriate remedy depending on the circumstances.
6. Prices and Pricing Information
Prices shown on our website may change from time to time.
Website pricing may differ from pricing available in store or through other sales channels.
The price applicable to a purchase will be confirmed at the time of purchase.
Where delivery is arranged, any applicable delivery charge will be communicated to you before the purchase is completed.
Where a price is shown incorrectly due to an obvious error, we reserve the right to correct the error. Where applicable, we will contact you to discuss the error before proceeding with a transaction.
Any applicable VAT or other charges will be communicated where relevant to a purchase.
7. Intellectual Property
The content of this website, including text, logos, branding, graphics, photographs, videos, page layouts and other materials, is owned by or licensed to Plumb Merchants Ltd., unless otherwise stated.
You may view and use the website for your personal or business purposes.
You must not reproduce, copy, modify, distribute, publish, commercially exploit or otherwise use our website content without our prior written permission, except where permitted by law.
Plumb Merchants Ltd. and our logos, branding and other identifying marks may not be used without our prior written permission.
Product names, logos and trademarks belonging to manufacturers and suppliers remain the property of their respective owners.
8. Third-Party Websites and Links
Our website may contain links to third-party websites, including supplier websites, manufacturer websites and social media platforms.
These links are provided for convenience and information.
We do not control or accept responsibility for the content, availability, security or privacy practices of third-party websites.
If you choose to visit a third-party website, you do so subject to that website's own terms and policies.
9. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted or error-free.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.
10. Advice and Product Guidance
We provide practical product guidance and information to help customers identify products and understand their options.
Any information provided through the website, including our Top Tap Tips articles, is intended as general guidance and should not be treated as a substitute for professional advice where a job involves safety risks, gas, electrical work, structural issues or other work requiring a qualified professional.
Where you are unsure whether a job is safe to carry out yourself, you should seek appropriate professional advice.
11. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it and your rights in relation to your personal information.
12. Limitation of Liability
To the extent permitted by law, Plumb Merchants Ltd. will not be responsible for losses arising from your use of the website where those losses could not reasonably have been expected to result from your use of the website.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded or limited.
Nothing in these Terms limits or removes any statutory rights you have as a consumer under Irish law.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, business, services or legal requirements.
The most recent version will always be available on this page.
Where appropriate, we will provide notice of significant changes.
Your continued use of the website after updated Terms have been published means that you accept the updated Terms.
14. Governing Law
These Terms are governed by the laws of Ireland.
If you are a consumer, nothing in these Terms affects any mandatory rights you may have under the laws that apply to you.
Any dispute will be dealt with by the courts that have jurisdiction under applicable Irish and European law.
15. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
16. Contact Information
If you have any questions about these Terms of Service, please contact us:
Plumb Merchants Ltd.
10B Russell Street
Dublin 1
D01 WC63
Ireland
Email: sales@plumbmerchants.ie
Phone: +353 1 860 3943
VAT Number: 9737871V
CRO Number: 479657