Privacy policy
Last updated: September 15, 2026
Plumb Merchants Ltd. operates this website to provide information about our business, products, services and supplier brands, and to allow customers to contact us, make enquiries and request information.
Our website is hosted and powered by Shopify. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit an enquiry or otherwise interact with us.
Please read this Privacy Policy carefully. By using our website, you acknowledge that you have read and understood how we process your personal information as described below.
Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, phone number and address.
- Enquiry information, such as information you provide when contacting us, requesting product information, availability or pricing, submitting a trade account enquiry or asking for advice.
- Business information, where relevant to a trade account enquiry, such as your business name, business type and information about your business requirements.
- Website and device information, such as your IP address, browser type, device information and information about how you use our website.
- Communication information, including correspondence between you and Plumb Merchants.
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Collect Personal Information
We may collect personal information:
- Directly from you, when you contact us, submit an enquiry, request information, apply for a trade account or otherwise provide information to us.
- Automatically through our website, including certain technical and device information generated when you visit or use the website.
- From Shopify, our website hosting and platform provider, where information is processed in connection with the operation and security of our website.
How We Use Your Personal Information
We may use your personal information for the following purposes, depending on how you interact with us:
- Responding to enquiries: To respond to questions, requests for product information, availability and pricing, and other enquiries submitted through our website, email, phone or other communication channels.
- Trade account enquiries: To process and respond to requests to open a trade account and to contact you about your enquiry.
- Providing our services: To provide information, advice and support relating to our products, services and business.
- Communicating with you: To respond to your messages, provide updates relating to your enquiries and maintain our customer relationships.
- Operating and improving our website: To maintain, monitor and improve the functionality, security and content of our website and to understand how visitors use the website.
- Legal and regulatory obligations: To comply with applicable legal, regulatory and accounting requirements and to respond to lawful requests from authorities where required.
- Security and fraud prevention: To protect our website, systems, business and customers and to detect or prevent fraudulent, unlawful or harmful activity.
Legal Basis for Processing
We process personal information where we have a lawful basis to do so under applicable data protection law. Depending on the circumstances, this may include:
- Legitimate interests, such as responding to enquiries, managing customer relationships, operating and improving our website, protecting our business and maintaining the security of our systems.
- Contractual necessity, where processing is necessary to provide goods or services you have requested or to take steps at your request before entering into a contract.
- Legal obligation, where we are required to process personal information to comply with applicable laws or regulations.
- Consent, where we have asked for your consent to process personal information for a specific purpose. Where we rely on consent, you can withdraw it at any time.
How We Share Personal Information
We may share personal information with third parties where this is necessary to operate our website, provide our services, respond to your enquiries or comply with our legal obligations.
This may include:
- Shopify, which hosts and supports our website and processes personal information in connection with the operation, security and functionality of the website.
- Service providers, where necessary to provide specific services to us or support the operation of our business.
- Legal or regulatory authorities, where we are required to disclose information by law or in response to a valid legal request.
We do not sell your personal information.
We do not currently use third-party advertising platforms or marketing services to share your personal information for targeted advertising.
Shopify
Our website is hosted and powered by Shopify. Shopify may process personal information on our behalf in connection with hosting, website functionality, security and other services we use.
Shopify may also process certain information as an independent controller for its own purposes. For more information about how Shopify handles personal information, please see the Shopify Consumer Privacy Policy.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate correctly, maintain security and support website functionality.
Shopify may also use cookies and similar technologies to understand how visitors interact with our website and to support certain Shopify services.
Where required by law, non-essential cookies and similar technologies are only used with your consent. You can manage your cookie preferences through the cookie banner or the controls provided on our website.
You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Third-Party Websites and Links
Our website may contain links to websites operated by third parties, including supplier websites and social media platforms.
If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Children's Data
Our website is not directed at children and we do not knowingly collect personal information from children through our website.
If you believe that a child has provided us with personal information, please contact us using the details below.
Security and Retention
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting or storing information is completely secure and we cannot guarantee absolute security.
We retain personal information only for as long as necessary for the purposes for which it was collected, including to respond to enquiries, maintain business records, comply with legal and accounting obligations, resolve disputes and protect our legitimate business interests.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
Your Data Protection Rights
Under applicable data protection law, including the General Data Protection Regulation (GDPR), you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete personal information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain processing, including processing based on legitimate interests.
- Request data portability where applicable.
- Withdraw consent where we rely on consent as the legal basis for processing.
These rights are subject to certain conditions and exceptions under applicable law.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.
We will respond to valid requests within the timeframe required by applicable data protection law.
Complaints
If you have concerns about how we process your personal information, please contact us first using the details below so that we can try to resolve your concern.
You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority for data protection.
International Transfers
Some of our service providers, including technology providers, may process personal information outside the European Economic Area.
Where this occurs, we take appropriate steps to ensure that your personal information is protected in accordance with applicable data protection law, including using appropriate safeguards for international transfers where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, data processing practices or applicable legal and regulatory requirements.
We will publish the updated Privacy Policy on this website and update the "Last updated" date accordingly.
Contact
If you have any questions about this Privacy Policy, our privacy practices or how we handle your personal information, or if you wish to exercise your data protection rights, please contact us:
Plumb Merchants Ltd.
10B Russell Street
Dublin 1
D01 WC63
Ireland
Phone: +353 1 860 3943
Email: sales@plumbmerchants.ie
For the purposes of applicable data protection law, Plumb Merchants Ltd. is the data controller of the personal information described in this Privacy Policy.